Electronic Customer Service System

 

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DESCRIPTION


ELECTRONIC CUSTOMER SERVICE SYSTEM

POSitive ESOK will be perfect for both small facilities and large chain complexes. Regardless of whether you run a swimming pool, ice rink, fitness club, golf course or organize a trade fair - the system will help you optimize your business processes and serve more customers using less resources. Electronic Customer Service System POSitive ESOK is a system designed especially for recreation, sports and exhibition facilities. The system helps to effectively book and sell tickets at venues of all sizes. Full integration with access control systems is a guarantee of maintaining the optimal level of supervision and effective management of resources.

 

 

MAJOR FUNCTIONS:

  • Wide application perspectives: swimming pools, golf courses, stadiums, ice rinks, fairs, exhibitions
  • Convenient selling of tickets,
  • Possibility of offering additional services
  • Improving your marketing
  • Easy system management
  • Cooperation with many devices, such as fiscal devices, barcode readers, etc.
  • The configuration is tailored to the individual needs of the customer
  • Access control to individual zones in the facility
  • Service of checkout stands in all zones of the facility by independent operators (including portable terminals, terminals at zone gates, catering points, etc.).
  • Management of POS workstations: defining new workstations, assigning them to a given zone and operator, assigning user lists, product lists, transponders, etc. to them.
  • Defining and assigning various forms of payment to POS zones or stations and transponders, e.g. cash, cashless sales (transponder - internal credit), transfer, subscription card, voucher.

 

 

EFECTIVE SERVICE MANAGEMENT

  • By choosing POSitive ESOK, you establish cooperation with a software producer and hardware supplier. Thanks to this, you are calm and sure that the software will work correctly with POS computers, servers, locker access control systems, as well as gateways.
  • Intuitive operation of the software shortens the implementation time for new employees. Managers and employees with more seniority can constantly expand their skills thanks to remote training. Self-service kiosks will relieve employees so that you can use your resources optimally.
  • If you run a gastronomy in your facility or a recreational offer is part of the hotel's offer, you can take advantage of the power of the POSitive system, providing you with the best solution on the market that does not require complicated integrations and implementations. Everything you need in one system.
  • By collecting information about customers, you can optimally adapt your offer to their requirements. ESOK also enables the sale of various types of tickets and adaptation of passes to the requirements of individual facilities and customer expectations. As a result, customers will have more freedom and will be willing to use the accompanying services, which will increase your profits.

 

 

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